END USER LICENSE AGREEMENT (EULA)
Last Updated April 13th, 2025
LeadManch is the developer and sole owner of the digital platform waKonnect available at https://www.waKonnect.com/ (“Platform”) including all intellectual property rights (“IP”) comprised therein. This Platform enables the users to distribute and broadcast digital content to the user’s customers, clients or intended recipients via business messaging SaaS tools and applications (“Services”).
This End User License Agreement (“Agreement” or “EULA”) is a contract between you (“End User” or “Subscriber”) and LeadManch ("LeadManch", “Sofric AI”, “waKonnect”, “we”, “us”, or “our”), having its head quaters at Suite 3, MC office road, Zirakpur, Punjab, in respect of access to and use of our proprietary platform waKonnect and the Services.
It is clarified that reference to waKonnect includes this website, including its subdomains; the Platform; applications for mobile, tablet and other smart device systems; the Application Program Interfaces (API); the Service; any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation.
In this EULA, “you” or “End User” refers both to you as an individual and/ or to the entity (including its employees) you represent. This EULA governs the terms of use of waKonnect. By accessing or using either as a whole or any part of , you accept and agree to be bound by this EULA with effect from the date of access or use of waKonnect (“Effective Date”). If you disagree or do not accept any provision of this EULA, you are advised to immediately cease access to and use of .
In the event of conflict between the terms of this EULA and any specific agreement executed between you and Clare.AI for the provision of , the terms of such specific agreement shall prevail. This EULA applies to the entire Platform, use of Service, and any email or other communication between you and Clare.AI in respect of . If you violate this EULA, we reserve the right to cancel your account or block access to your account without any notice and / or liability to you.
By accessing, downloading, and/or using the Platform, you agree to be governed by the terms of this Policy. This Policy shall be read in conjunction with the "Terms of Service' section, which shall form a binding agreement with you.
The Information We Collect
1. Information you provide to us :
waKonnect, may collect and process the following data about you, which you may submit to us, from time to time:
- information that you provide to us when you register your account with waKonnect – a. Full Name b. Email Address c. Personal Whatsapp Number d. Organization Name
- the information shared during correspondence between you and waKonnect for feedback purposes.
- information collected from you when you subscribe to a paid subscription, you shall provide us or your billing details limiting to your Business Name, Address & GST Number. You will also be bound by the terms of use, and privacy policies of the payment providers when purchasing a plan, and we urge you to review and familiarize yourself with the policies of these websites, prior to continuous interaction with them.
In all the scenarios indicated hereinabove, you will be actively submitting the information to us, and we will process this information basis your explicit consent.
2. Information we collect automatically.
- Activity Data: Our servers automatically record information during your use of the Services. This data may include information such as your time stamps, device and application IDs, Platform interaction data, IP, Device ID, Application ID, Device Build, Device OS, and cookie information.
- waKonnect uses cookies and other similar technologies on the Platform. These technologies operate either by placing a small file that stores some information on your computer or mobile device; and/or by accessing the information on your device. waKonnect uses cookies and similar technologies to recognize you and your device, to enable us to provide you with more customized services; and to collect data such as your device’s model, operating system and screen size, and information about how you use the Services. You can disable cookies on your web or mobile device through browser settings.
3. Third-party services:
waKonnect uses a variety of third-party services to help its provision of the Services, such as hosting and other services. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address, location, and devices’ unique identifiers. These data are non personalized and are used only for analytics purposes.
4. Use of Information
You agree that waKonnect and/or third parties acting on its behalf and/or its partners may use the Information for the purposes of:
- to create your account with us;
- to determine your eligibility to avail of the Services;
- provide requested information and support, to effect financial transactions and correspondence;
- to facilitate platform interactions;
- for the performance of a legal or contractual obligation;
- improve the Services, design, and navigation of the Platform;
- to send you commercial, and marketing communications about the Services;
- research, surveying, by a combination of your information, to the extent permissible in law;
- for grievance redressal;
- To comply with our obligations under applicable law, and for any future compliance with the orders, and directions of a regulatory body or a law enforcement agency (LEA).
5. Information sharing and disclosure
- waKonnect will only share your data with third parties in accordance with this Policy in order to provide the Services and enable improved user experiences. We engage third parties for the purposes of providing us with infrastructural, transactional, maintenance and support, analytics provider (Google Analytics), marketing, and allied services, and accordingly, we share only such information with them which is necessary for us to provide our Services to you.
- We will not disclose your personal information to third parties, except (a) with your consent; (b) to our subsidiaries and service providers to fulfill a contractual obligation to you; (c) to service providers who act on our behalf and under our instructions to perform certainly; (d) as required by applicable law, such as to co-operate with law enforcement agencies or upon receipt of a court order; (e) to courts and public authorities to protect you, us, or third parties from harm, including fraud or instances where somebody’s physical safety is at risk; or (f) if we (or our affiliates) are involved in a merger, acquisition, and sale of all or substantially all of its assets or equity.
- We may also share aggregated non-personally identifiable information publicly and with our partners, like publishers, advertisers, or connected sites.
6. Data Retention
- Depending on the nature of the information you provide to us, and the context in which such information is furnished to us, we may have differential storage timelines. We keep data for as long as required by applicable law, and we may keep data as long as permitted by applicable law, where we see a necessary purpose for it.
7. Data Subject Rights.
- You may access, correct, and/or update your information by accessing your accounts on our Platform.
- You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at care@LeadManch.com
- You can withdraw your consent, from further processing of your personal information.
- In the event that you wish to delete your account, you must follow the protocol set within the Platform.
8. Data Security and Data Protection
- waKonnect maintains appropriate technical and physical safeguards to protect Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosures or access, and any other unlawful forms of processing of the data in its possession. However, waKonnect does not guarantee that Information will not be accessed, disclosed, altered, or destroyed by breach of any of the abovementioned safeguards. waKonnect takes all steps reasonably necessary to ensure that Information is treated securely and in accordance with this Policy.
- waKonnect does not warrant that the platform so provided, its servers or any communications shared by us or on our behalf are completely impenetrable from a security standpoint or are virus free. waKonnect will not be liable for any damages of any kind arising from the use of the Platform, including, but not limited to any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use, good-will, or other intangible losses.
9. Cross-Border Transfers.
Your information may be transferred to and stored in locations outside the laws of the territory in which our affiliates, and subsidiaries are incorporated, and worked out. We will do this only when the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful and necessary for the performance of our obligations to you. When we transfer your personal information from your home country to the alternate country, we will comply with our legal and regulatory obligations in relation to your personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information. Our lawful basis for such transfer will be either on the basis of consent or one of the safeguards permissible by laws.
11. Changes to our Privacy Policy.
waKonnect may periodically review from time to time and change this Policy to incorporate such future changes as may be considered appropriate and shall strive to update you of such changes with prior notice, where possible. We urge you to review the policy on a periodic basis; in the event, we make any significant changes to this Policy we shall communicate the same to you in advance. Your continued use of the Platform and our Services shall be considered to be your consent to the prevailing Policy.
Contact Us: Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to care@LeadManch.com
